K2 Support Packages


K2 offers support packages to fit your needs. Find out what's included in the standard and premier support packages.

Standard Support Package

The standard support package provides:

  • 24 hours a day, 7 days a week access to online training, product documentation and K2’s technical user community
  • Assurance that you are running the latest version of K2
  • Access to software updates and fixes
  • Direct access to a technical support engineer over the phone or online during standard business hours

Premier Support Package

The premier support package provides all the benefits of the standard support package, plus additional services that include:

  • 24 hours a day, 7 days a week support for emergencies or high priority issues
  • Multi-regional support for international customers