COVID-19 has exposed massive process inefficiencies. As remote became an imperative, many manual and paper-based processes simply stopped working. The result? Customers, citizens, patients and employees left hanging in a time of great need. Forrester data indicates that process automation was a strategic initiative for many organizations before COVID and remains so after.
Organizations that embrace and leverage wide-scale automation will thrive with the ability to react and adapt quickly. With that in mind, COVID is not only a crisis, but a wake up call to make process automaton, low-code development and embracing the cloud at scale an integral part of your business strategy.