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eWEEK: Employees Believe IT Departments Overwhelmed


Nearly 40 percent of office workers believe their IT department is too inundated to respond to their specific requests in a timely manner, according to a Harris Poll survey of more than 700 American office workers.

The survey, sponsored by K2, found that nearly 70 percent of office workers use free or otherwise available online tools outside of those licensed by their IT department to get work done, with nearly one-third of users reporting that they use such tools at least half of the time.

More than half of respondents to the online survey admit they would be likely to look for a free or available online solution before seeking a formal business solution provided by their IT organization.

A majority of office workers also feel in charge of their work environments. Six in ten said they have the flexibility to solve problems across their organization, and 52 percent said they are able to make process changes when business needs require.

Read the complete article at eWEEK.