Our lives have become dictated by the latest technologies, with providers offering us solutions and applications that we never knew we needed. Mobile maps, congestion warnings, train timings, trip planning and doing something as simple as hailing a cab are all examples. These apps are changing the way we live.
One thing that goes undiscussed is that none of these applications requires a user manual. These applications are intuitive to the point that they "just work." Contrast this to the onerous task of introducing a new "corporate" application and the comparisons are hard to believe.
An enterprise app deployment involves readiness, change management, training, a helpdesk… the list goes on. A typical roll out process could consume millions of dollars and take years rather than days. In a mobile world, the changing workforce requires faster, more agile software.
App Be Nimble
Now more than ever, software must be nimble, flexible and dynamic enough to meet the rapid transformation of businesses within every industry—from retail to manufacturing, banking and beyond. Speed and agility are no longer luxuries but must-haves in a fast-paced business environment filled with a new generation of workers who demand flexibility.
Even the hardware that used to "keep the lights on" is being transformed into software—running instead on virtual environments that allow constant modification with little downtime. Companies that remain outdated and stick with monolithic transactional systems are slating themselves into catastrophic customer service mishaps and will find themselves a step behind not only the industry, but their competitors.
To stay ahead of the curve, make sure to do the following:
- Stay on the pulse of what users want and need.
- Put the control in the hands of the user.
- Avoid rolling out large-scale, expensive and time-consuming IT implementations.
Easier said than done? Not at all. The solution lies within dynamic applications, or applications that are rapidly built using new declarative technologies that allow you to build capability that reflects the way you work.
Imagine that your business requires a better mechanism of dealing with customer complaints. You are able to quickly model on existing and defined customer data the data that supports this need. Forms, validation, rules and logic that allow interaction with this data are quickly generated from this data and the actual process of dealing with the complaint is added using a visual model.
Every interaction is logged and stored. Reports show progress and metrics are automatically made available. Extend the application to mobile devices so that your customers can interact on the move? No problem.
This allows enterprises to define and differentiate themselves from their competitors. These applications enable enterprises in every industry to streamline business processes to deliver top-notch results and ultimately do more with less.
For the complete article, visit Mobile Enterprise.