From ECM to Content Services
What was once traditional enterprise content management (ECM) (document management, records management, capture, and workflow), the solution has evolved to a much broader set of content-related technologies, known as content service platforms. These technologies are dramatically changing how businesses create, manage, and distribute enterprise content to meet the needs of different users, systems, and applications. Though ECM has progressed, content services platforms still have limitations in its capabilities to fully support all the content needs of a business.
Not all enterprise content services are created equal, and neither are employee preferences, which means content can still live in disparate systems that IT teams are challenged to bring together. This means large volumes of unstructured data, and enterprises struggle to connect and provide users access to all content living in various sources into a centralized workspace.
With the shift to more sophisticated, content workflows, content services platforms can run into limits with business processing, slowing organizations down. There is also a growing number of specialized content solutions emerging such as artificial intelligence (AI) capabilities, optical character recognition (OCR), and natural language processing (NLP) that IT must incorporate into their information architecture.
Enterprises must find a way to bring all these capabilities and systems together to enable user productivity and collaboration that spans employees, teams, and departments. With the growing adoption of modernization technologies such as Machine Learning (ML), Robotic Process Automation (RPA) and AI, businesses are challenged to build and deliver intelligent processes that are content-centric.