Waverley Borough Council 

The Waverley Borough Council decided to replace its Lotus Notes document management system with Microsoft SharePoint, but found the new platform couldn’t deliver the functionality they needed out-of-the-box.

One of the council’s most important K2-based workflows supports their administration of Careline, an emergency alarm service for elderly and vulnerable people who live alone. Without K2’s blackpearl, the council would have had to hire a developer to create it. The council now has 10 main K2 processes and around 20 smaller ones, and spends less time on administrative duties — allowing employees to work more productively.

Benefits: The council estimates they have avoided capital expenditure of tens of thousands of pounds while delivering a high-quality service that helps saves lives.