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One of Southwest Bank’s biggest issues was too many “black holes” in their business processes, including a lengthy document approval time. As they continued to grow, they realized they needed to become more efficient across the board. Their old document process involved paper being faxed over, printed and sent to the main office branch, then assigned to a loan. That SLA document approval process often took longer than a week. Now, with K2, it typically takes just under two hours.
Benefits: Cut their SLA document approval process from over a week to two hours.