When looking for a replacement for an outdated solution, Keoghs had several requirements that general law firm-orientated case management systems couldn’t meet. Keoghs’ focus on complex insurance claims, together with industry changes, required a level of process excellence typically associated with advanced business process management tools. These factors led Keoghs to choose a solution based on K2 and SharePoint.

The solution, named Tracker, formed Keoghs’ main business application — running 95% of all their critical processes from case management through to product development and client reporting. K2 partner Slicedbread was able to bring this experience to both de-risk and accelerate Keoghs implementation.

Benefits: More efficient allocation of resources, improved quality and more intelligent decision-making.