FMG Support, the largest incident management and roadside assistance provider in the United Kingdom, uses K2 to provide the foundation for its critical operations. With K2, FMG Support saves time and minimizes data-capture errors, and most importantly, it ensures that the process stays on track.
“K2 is the driver behind our operations. We use it to manage everything that happens from the time a call comes in — dealing with the logistics, directing the process, communicating with vendors, scheduling service or other action.” — Gary Cocker, Head of Program Management, FMG Support.
Benefits: “We’ve essentially used K2 to automate decision-making. Our business, end to end, is run on K2, and the number of issues when it comes to these processes is practically zero.”