First West Credit Union


First West Credit Union

First West is British Columbia’s third-largest credit union with $10 billion in assets under administration, more than 240,000 members and more than 1,700 employees. They operate 54 branches throughout the province under the Envision Financial, Valley First, Enderby & District Financial and Island Savings brands. They chose K2 to increase their value and transform their business banking application process from a slow, paper-based and unwieldy one into a two-step process.

“With K2, we can take the member process from hours — and multiple sessions — down to less than 40 minutes,” explained David Arrowsmith, VP of Business Solutions at First West. “It’s a much simpler and better experience for the member, and made it easier for member service representatives to get involved with new business banking opportunities.”

Benefits: Saw their business banking membership process cut from days/weeks to 40 minutes.