First West is British Columbia’s third-largest credit union with $10 billion in assets under administration, more than 240,000 members and more than 1,700 employees. They operate 54 branches throughout the province under the Envision Financial, Valley First, Enderby & District Financial and Island Savings brands. They chose K2 to increase their value and transform their business banking application process from a slow, paper-based and unwieldy one into a two-step process.
“With K2, we can take the member process from hours — and multiple sessions — down to less than 40 minutes,” explained David Arrowsmith, VP of Business Solutions at First West. “It’s a much simpler and better experience for the member, and made it easier for member service representatives to get involved with new business banking opportunities.”
Saw their business banking membership process cut from days/weeks to 40 minutes.