Paducah-based Computer Services, Inc., a technology provider for financial institutions and other businesses, had long, manual internal processes that needed to be refined, automated and cleaned up. Plus, there was a disconnect between the IT and sales teams.
Previously, the sales team would generate a bid, and it could sit for up to 90 days. Now, with K2, there is full communication between teams complete with reporting, notes, graphs and everything needed to give the customer what they need in a timely manner. And, because K2 connects with the company’s other line-of-business (LOB) systems, they were able to allow each team to view and access their information in the system of their choices.
Benefits: K2 was able to help Computer Services, Inc. recoup revenue lost from expired quotes.