The Belfast Health and Social Care Trust (BHSCT) was born of an environment of challenge and change. Formed in April 2007 from the merger of six separate healthcare Trusts and a Medical Physics Agency, it faced immediate pressure to make efficiency savings that would ensure its long term financial viability. At the same time, this brand new organisation set itself ambitious goals for improving patient services and widening access to social care in Belfast, Castlereagh and Antrim. BHSCT began to use K2’s business process software to create consistent and automated workflows. Diverse in function, these workflows are helping the Trust to deliver effective patient services and reduce costs.
“Specialist healthcare workers no longer waste time going backwards and forwards, looking for the information they need. The K2 process collects all the relevant patient details right from the start. Our smoking cessation experts can now spend more time working with patients, helping them to stop smoking and lead healthier lives.” — Stephen Swann, Workflow and SharePoint Services Manager at BHSCT.
Benefits: Improved patient care due to reductions in unnecessary administration time; saw cost savings from replacing paper forms with an effective automated online process.