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Within its Elevate business unit, AXA Wealth has developed more than 50 interlinked workflow applications with K2 to automate back-office functions, such as changing customer addresses, recording power of attorney, amending direct debit instructions and making claims payments. During peak times, such as at the end of the tax year, the Elevate business unit processes more than a thousand tasks per day.
“We liked the power and flexibility of K2’s workflow engine, as well as the fact that K2 integrates directly into our Microsoft development environment,” IT Manager Phil Palmer said.
Benefits: AXA Wealth can now meet FCA regulations and SLAs and prioritise tasks.