An agile business process automation platform
Eventually, the majority of the group’s business processes were moved to K2—serving the most critical business areas including Personnel, HR, Training, Finance, Quality Control, Facility Management, and Manufacturing. In 2015, more than 97,000 requests were initiated through K2, and a further 81,000 in 2016.
Overall, K2 has provided an agile business process automation platform that scales to suit business demand. It has also increased efficiencies within the IT department by significantly reducing the time taken to build and deploy a process application. The effort required to support all users across the group has also been drastically reduced by 80%.
By freeing resources in the IT department, Zamil Industrial’s skilled staff can now focus on more strategic projects. The reduction in the amount of IT support required throughout the enterprise represents a significant time and cost saving for both the IT division and the business units, which are no longer experiencing process downtime. Since K2 was implemented, reported incidents by users have been reduced across the group.