Workflow applications that service the public
One of the council’s most important K2 based workflows supports the council’s administration of Careline, an emergency personal alarm service for elderly and vulnerable people who live alone. Employees use K2 to add records for potential new users of the Careline facility, arrange assessment visits, book equipment deliveries and manage changes to contact details. All information collected and updated in the K2 workflow is then automatically sent to the Careline organization HQ in Chichester, where it is instantly visible to operators handling emergency calls.
Based on an average developer fee of £800 per day and a probable four-week project timescale, and an estimation that without K2, it would have cost the council £16,000 to hire a developer to create the Careline workflow alone. WBC now has ten main processes that vary in complexity, plus a range of around twenty smaller ones. Across all K2 processes, it is estimated that WBC has avoided capital expenditure of tens of thousands of pounds. In addition, if we assume that we would need to pay a developer one day a month to help us maintain and support the bespoke applications, we have reduced the council’s OpEx costs by a further £9,600 per year.
Many of the processes that the council has developed using K2 play a key role in enabling it to deliver effective public services. For instance, the K2-based process for administering Careline enables the council to deliver a high-quality service for elderly, ill and convalescing citizens. K2 helped ensure that WBC's information about vulnerable people was up-to-date and shared with the people who handle emergency calls. It literally helps save lives.