Mounds of paperwork
Roche Diagnostics is one of the fastest-growing pharma businesses in the market within the region. While that’s good news for stakeholders, this kind of growth brings on a certain set of challenges as well.
“Innovation isn't something which falls from the sky; it is nurtured and there are processes to manage it,” said Jean-Daniel Renevey, regional head of IT for Roche Diagnostics, Singapore. The company was dealing with manual processes that resulted in mounds of paperwork, loss of efficiency and poor-quality customer responses.
Roche needed flexible solutions that would evolve with the fast-paced company and clear the way for important research and advances in the field of diagnostics.
“We have multiple platforms — we have SAP workflow, we have some homegrown workflow — but most of these solutions were lacking in one way or another,” said Renevey. “And we needed a solution deeply integrated with the Microsoft world.”
Roche was looking for business process rationalization, end-user efficiency, mobile integration, better process compliance and visibility.