Rapid, automated workflows
BSI designed a K2-based workflow integrated with Microsoft SharePoint. With the system – internally dubbed Groupware System – employees now submit all requests through electronic forms that are automatically routed to the appropriate approvers.
Approvers are sent email notifications so they immediately know when a request is waiting. In addition, the system is integrated with the company’s Human Resource Management (HRM) system, as well as SAP, ensuring that processes like overtime pay reimbursement are handled quickly and accurately.
Since implementing the new system built on K2, human-based errors have been significantly reduced and the lead time needed for managers to approve requests has been decreased.
In addition to improving process consistency, Groupware System also provides a centralized location for storing and managing client-related documents. Documents are managed across a variety of categories including department and client name, which has minimized the risk of loss and service delays.
With K2, BSI has improved internal and client-based processes by providing a solution that reduces overall processing time, enforces consistency, improves visibility for approvers and integrates all existing line-of-business systems.