Simple, flexible processes save time
PayNet implemented K2 to automate business-critical processes while providing the flexibility needed to improve an already-siloed environment. They wanted flexibility to customize workflow systems to suit user and business requirements, as well as streamline standalone systems for efficiency.
“The K2 platform enabled us to make internal sharing of information easier and more accessible anywhere within PayNet,” said Yusoff. “Staff, project owners and developers are now able to access data and information for a far quicker response using their mobile devices.”
PayNet also recruited the K2 Services team to help get its solutions up and running more quickly. “We really like how K2 is different from other vendors, especially in its advisory role to PayNet on improvements, which can be done internally without creating heavy dependence on outside vendors,” Yusoff said. K2’s consultants educated the team on form development, showing how data can be extracted from different sources and displayed on a single page, as well as how to address delivery cycle requirements.
Since May 2014, when PayNet began its automation journey by integrating K2-based internal workflows with Microsoft SharePoint 2013, there have been efficiency improvements across all departments.
Requests or issues are easily tracked and attended to in a shorter time period, as product and project owners can view all necessary details to carry out the next step. The optimized processes also ensure a quicker go-to-market.
For example, the change management system now captures key information about a change request, including its risk, priority and impact as provided by the respective business units. The workflow is then automatically routed to the Change Reviewer, followed by the Change Secretariat who has immediate access to all information from the SharePoint portal. This frictionless process allows the Change Advisory Committee (CAC) to escalate and make decisions more rapidly.