Fully automated onboarding
MMC created a fully automated onboarding solution that combines custom UI and a task-oriented process built with K2 along with a Blue Prism-based bot to automate the task of getting data out of Salesforce and into a K2 process. ABBYY’s Content IQ solution provides additional document scraping and analysis capabilities.
What was first seen as a proof of concept for MMC quickly turned in to a critical piece of infrastructure that enabled scalability. The results were instant—with a sudden increase in the number of applications the team could onboard, sometimes even clearing the applicant queue way ahead of schedule. “In the first week of implementation, we processed a record number of applicants with half of the team away sick," said Scott McKelvie, Head of Registry at MMC.
The project was an outstanding success for MMC, enabling:
- Increased throughput of applications by 50% within the first week.
- Elimination of paper, saving over 2 reams every day.
- 2 FTE to be freed up to work on efficiencies in other parts of the onboarding and registry process.
- A significant reduction in the training requirement for new staff as the BPM tool ensures the correct process is followed within the single application.