Secure, real-time information for senior managers
Using K2, the company created an online app that allows employees to record and share information about client engagements, requirements, and services delivered. Highly secure, the K2 app is used on a daily basis as an operational tool, by teams across Europe, and it integrates data from other systems, such as data from lead generation systems and non-structured data such as telephone conversations.
This new K2-based client relationship app gives the senior leadership team improved visibility of all client activities over entire regions and industry sectors. For the first time, senior managers can access real-time client relationship information from any location, via a browser, to gain instant access to up-to-date information. The accessibility and depth of the information provided by K2 helps senior managers to monitor client activities more closely and deliver an exceptionally high standard of service across multiple service areas and geographies.
This use of K2 for HR has delivered substantial time savings for all employees across the business, as new HR requests can be approved in just one day, rather than four to five days. Furthermore, HR processes are now much easier to manage as the HR team can see, at a glance, how many employee requests have been raised and how many are still in progress, awaiting authorization. Requests are no longer delayed due to misplaced pieces of paper, and employees have greater confidence in the process.