Adaptive case management
Slicebread was selected as the preferred partner by Keoghs to implement a single case management solution, based on their previous experience of implementing large scale claims case management solutions utilizing K2 and SharePoint. The solution, named Tracker, formed Keoghs’ main business application - running 95% of all its critical processes from case management to product development and client reporting.
Tracker combined the power of SharePoint 2013 (across Document Management, Unified Desktop, Collaboration and Analytics) with Qorus DocGeneration and K2 to manage and optimize business processes and increase overall business maintainability.
Designed to empower case handlers to coordinate, advocate, escalate, document, track and report across their case portfolios, Tracker enables caseworkers to make intelligent predictable judgments on cases and work allocation based on solid empirical evidence.
The solution also supports Keoghs’ lean principles, including:
- Reducing activities that add no client value
- Supporting ‘adaptive case management’
- Empowering and guiding, rather than leading-and-preventing
- Favoring visualization rather than escalations
- Reducing IT bottlenecks to process management/process improvement
Overall, the K2-based solution has streamlined core processes, including due diligence, drafting, negotiation and risk assessment. It has reduced process “waste” to increase billable hours, leaving time for improved quality and intelligent decision-making.