Following a review of various suppliers, this industrial services company decided to try K2. An experienced K2 developer recreated its training request form and equipment movements and disposal (EMD) process.
“Using K2, these were both completed in one month, with far better functionality and auditing with the ability to visually see where a process was. This was our proof that we had made the right call with K2,” explained the IT applications and development group manager.
With K2, training request workflows were completely reinvented. What used to be a time-consuming task was instantly efficient. Beforehand, the learning and development team had to continuously chase down and follow up on all approvals. After integrating K2, all requests could be approved by the relevant managers while simultaneously collecting supporting material and submitting it for processing.
Processing EMD workflows is easier as well. K2 seamlessly integrates with the company’s enterprise resource planning (ERP) system. Now, the staff can easily notify all relevant stakeholders on the listing and status of any asset.
All modifications for improved hardware requests and system access forms are now actioned in real-time. “The new solution allows us to change the options available in both forms, ask for manager approval and submit the request directly to our service desk,” said the IT applications and development group manager.
When it comes to future solutions, K2 SmartObjects are part of the plan to ease development resource use and time. “We were impressed by the reusability of the K2 SmartObjects and how these could speed up future development,” continued the IT applications and development group manager.
Thanks to K2, this industrial services company has seen significant savings in both time and labor. The new automated processes and workflows, running on K2’s intelligent process automation platform, have increased efficiency and project visibility. Now that all information is stored in one centralized and accessible place, employees spend far less time searching for files and historical communication.
This company has continued to innovate. Not only have training requests, system access requests and equipment movements and disposals been automated, so have new supplier requests, new hardware requests and others, with more on the way.
All stakeholders have firmly embraced K2, and the company continues to employ new solutions to automate all areas of the business.
“Demand to automate our processes has been unprecedented, and we are currently working on having these provision user access changes within our ERP and other systems,” reports the IT applications and development group manager.