Guy’s and St Thomas’ relied on a range of spreadsheets and Windows-based files to meet the stringent requirements of the Civil Contingencies Act, but found the method unwieldy and not transparent enough. “During an incident response, we didn’t have good visibility into which parts of the business are affected and how we’re prioritizing our resources to maintain patient care,” says Justin Cuckow, Senior Emergency Planning Officer, Resilience Department at Guy's and St. Thomas' NHS Foundation Trust.
When things go seriously wrong, the international standard for contingency planning and disaster recovery advocates a response with lots of resources, made available to the public within minutes, not days. Guy’s and St Thomas’ must plan responses across 150 departments and instantly enact them, while staying operationally efficient and minimizing downtime.
Guy’s and St Thomas’ wanted a database solution with three core elements: the ability to leverage the enterprise-wide license they already had with K2, support from an in-house development team and integration with Everbridge.
With K2 and Everbridge, Guy’s and St Thomas’ felt that “there was a real opportunity to link two systems, both highly resilient, to transform the way that we deliver business continuity management.”
Guy’s and St Thomas’ wanted to reimagine its overall workflow, remove hurdles and pave the way for 360-degree transparency into the system as a whole. In particular, Guy’s and St Thomas’ needed the ability to quickly see and allocate resources and determine the resulting organization-wide impact.