Freeing up employee time
One of the many unmanaged processes enable appropriate email routing when documents are entered into a Microsoft SharePoint document library. The company extensively uses email-enabled documents, and to support automated routing of these emails, workflows are activated when one of these documents gets uploaded to the document library.
“Automated workflows are really an unsung hero in IT,” says Tyler Clark, Systems Engineer at CSI. “This is one of the key integration points we have between several different systems, and if you asked users, they have no idea that K2 is enabling critical tasks at CSI.“