Libraries of reusable code
CITC chose K2 as its new workflow engine due to its flexibility, functionality and affordability of its system prerequisites and requirements. It also offers a user-friendly scripting language with Arabic language support.
CITC’s K2 solution provides one architecture and technology for rapidly developing and deploying low-code process-based applications and e-services for use across CITC’s user segments.
The agility, scalability, and re-usability of K2 technology have enabled the technical team to develop solutions more swiftly and with fewer resources than before, with no need for external contractors. CITC’s internal team of around 20 specialists handles all development, maintenance, support and analysis in-house.
Prior to introducing K2, it took 3-4 months to build a solution of average complexity. Now, using the K2 platform, these can be developed in one month or less.
Overall, time to market has been cut by 50-70%, depending on the nature of the request and service, with over 60 e-services solutions built on the K2 platform.
The adoption of K2 has led to significant improvements in efficiency across the business. All the new workflows are highly secure and enable CITC to control and measure employees’ KPIs. However, the chief benefit has been a significant increase in user satisfaction.