The company used INDOCS, a pre-built K2 solution that gives end users the ability to use K2 SmartForms and workflows in the field on mobile devices—even in locations without an internet connection. INDOCS also provided technical support and K2 training.
K2 SmartForms and K2 workflows prompt employees to undertake inspections and send details directly to the right person. They can view building plans, mark locations on plans, open check lists, red-line areas, classify issues, describe actions required, and assign a subcontractor to fulfill tasks—all from a construction site via mobile devices.
As all the information collected is in a consistent format, Ballast Nedam can then use it more effectively in its business intelligence system—to identify patterns in quality management issues, learn from its experiences, and take steps to further improve quality in future projects.
Ballast Nedam expects to make considerable time savings, primarily by eliminating paper-based forms and processes, but also by adopting a standardized and automated approach for all registrations across all project sites. Inspectors and project managers save time, by identifying actions and assigning them in the field in one automated workflow.
Critically, Ballast Nedam anticipates that its K2 workflows will improve health and safety on construction sites. A new K2 process for Health, Safety, Security & Environment inspections will allow employees to monitor compliance with regulations, quickly collect information about safety concerns, send notifications immediately to the relevant team, and ensure all necessary steps are taken to correct the situation.
Den Heijer anticipates K2 will help Ballast Nedam deliver better customer service by improving traceability and verifying project phases. The company can use the K2 workflows to record evidence of compliance with regulatory requirements more efficiently and more easily collect pictures to provide proof that key project phases have been completed correctly. As den Heijer says, “It takes just thirty seconds to document key steps in a project with K2, so it is possible to take more frequent, more detailed records for our customers.”