Replacement of an outdated, incomplete and inflexible legacy system
Every year, the global plastic packaging producer ALPLA introduces a large number of new products, such as bottles, bottle caps and tubes, for brands in the food, beverage, pharmaceutical, oil and lubricant, home, and beauty care industries. Each new product needs to be designed, tested and approved before it can go into production, in what is a highly robust product development process.
Most of ALPLA’s customers are global businesses, so many product development projects are global, involving employees, partners and customers at multiple locations. In addition, ALPLA sets very high standards for the quality of its products. The product development process is therefore exceptionally complex and thorough, and it can take between six and twelve months to bring a new product from concept to production.
For a number of years, ALPLA had used SharePoint and InfoPath-based forms to automate the exchange of information between global teams and support the product development process. However, this legacy approach only delivered a partial solution for the business. InfoPath provided a wide range of forms, but didn’t have a workflow engine and couldn’t offer the data integration that ALPLA needed to build an efficient, end-to-end solution for its global employees.
Furthermore, ALPLA’s legacy solution didn’t offer the flexibility the organization needed to enable it to continually enhance its product development process and adapt to business change. “We needed a flexible, easy-to-use business process automation platform that we could use to make improvements to our product development process over time,” says Sebastian Sageder, Solution Architect at ALPLA. “We wanted to be able to incorporate feedback from users as quickly as possible and make changes to the product development process without causing any disruption to our 24/7 global operations.”