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Tier 1 - Technical Support Engineer

Sydney, New South Wales, Australia



  • Provide first-tier technical support on the latest K2 products and systems across multiple integration points.
  • Support K2 customers with design, development, infrastructure and maintenance related queries and issues.
  • Interact directly and indirectly with all levels of technical users.
  • Ensure comprehensive and clear communication via live telephone support, customer-generated web queries and other support channels as required.
  • Manage and maintain support workload through electronic task management system and reporting.
  • Interact with the K2 community through technical online forum.
  • Share technical knowledge and expertise with your team through knowledge base articles, white papers and technical presentations.
  • Innovate, share ideas and participate in improvements across all facets of the business, from the product to operational systems to team improvements.


What you’ll bring to the table:

  • A bachelor's degree in Computer Science or other technical degree and 1-3 years’ software support experience on Microsoft server technologies OR
  • Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies OR
  • 1-3 years of software support on Microsoft server technologies AND
  • A passion for technology and customer service
  • A fast learner with a keen eye for complex systems and models.
  • The ability to understand the flow of data through multiple systems.
  • Strong communication skills and attention to detail.
  • Ability to interact and communicate with individuals at all levels of the organization.
  • Proven ability to troubleshoot and problem-solve a diverse range of software issues.
  • Flexibility to change direction and focus based on the needs of the department or business goals.
  • Ability to work effectively in a team environment.
  • Fundamental understanding of core Microsoft components required for K2 installation and integration

Additional qualifications:

  • Understanding of workflow systems and their application to customer business process improvement.
  • Experience in Web Technology and debugging or troubleshooting - HTML, JavaScript, SOAP, WCF or REST, Web Debugging Tools
  • Experience in Cloud technologies like Azure Active directory, SQL Azure and SharePoint online (O365)
  • Experience in database technologies like SQL server or SQL Azure
  • Experience in any K2 product would be highly preferable.
  • Good to be (but not necessary) fluent in speaking Thai Language