- Provide first-tier technical support on the latest K2 products and systems across multiple integration points.
- Support K2 customers with design, development, infrastructure and maintenance related queries and issues.
- Interact directly and indirectly with all levels of technical users.
- Ensure comprehensive and clear communication via live telephone support, customer-generated web queries and other support channels as required.
- Manage and maintain support workload through electronic task management system and reporting.
- Interact with the K2 community through technical online forum.
- Share technical knowledge and expertise with your team through knowledge base articles, white papers and technical presentations.
- Innovate, share ideas and participate in improvements across all facets of the business, from the product to operational systems to team improvements.
What you’ll bring to the table:
- A bachelor's degree in Computer Science or other technical degree and 1-3 years’ software support experience on Microsoft server technologies OR
- Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies OR
- 1-3 years of software support on Microsoft server technologies AND
- A passion for technology and customer service
- A fast learner with a keen eye for complex systems and models.
- The ability to understand the flow of data through multiple systems.
- Strong communication skills and attention to detail.
- Ability to interact and communicate with individuals at all levels of the organization.
- Proven ability to troubleshoot and problem-solve a diverse range of software issues.
- Flexibility to change direction and focus based on the needs of the department or business goals.
- Ability to work effectively in a team environment.
- Fundamental understanding of core Microsoft components required for K2 installation and integration
- Understanding of workflow systems and their application to customer business process improvement.
- Experience in Cloud technologies like Azure Active directory, SQL Azure and SharePoint online (O365)
- Experience in database technologies like SQL server or SQL Azure
- Experience in any K2 product would be highly preferable.
- Good to be (but not necessary) fluent in speaking Thai Language