Technical Support Associate


Region: Africa
Location: Johannesburg, Gauteng, South Africa

Duties

K2 is looking for a Technical Support Associate who will provide tier 1 support to K2’s customers across products and systems.

This is a temporary position (12 month fixed term contract [Internship/Associate Program]).

Responsibilities

  • Provide first-tier technical support on the latest K2 products and systems across multiple integration points
  • Support K2 customers with design, development, infrastructure and maintenance related queries and issues
  • Interact directly and indirectly with all levels of technical users
  • Ensure comprehensive and clear communication via live telephone support, customer-generated web queries and other support channels as required
  • Manage and maintain support workload through electronic task management system and reporting
  • Interact with the K2 community through technical online forum
  • Share technical knowledge and expertise with your team through knowledge base articles, white papers and technical presentations
  • Innovate, share ideas and participate in improvements across all facets of the business, from the product to operational systems to team improvements

 

Qualifications

  • A passion for technology 
  • A passion for customer service 
  • A fast learner with a keen eye for complex systems and models 
  • The ability to understand the flow of data through multiple systems 
  • Strong communication skills and attention to detail 
  • Ability to interact and communicate with individuals at all levels of the organization 
  • Proven ability to troubleshoot and problem-solve a diverse range of software issues 
  • Flexibility to change direction and focus based on the needs of the department or business goals 
  • Ability to work effectively in a team environment 
  • A bachelor's degree in Computer Science or other technical degree and 1-3 years’ software support experience on Microsoft server technologies OR Recent MCITP, MCSE, MCPD or MCSD certification and 1-3 years of software support on Microsoft server technologies OR 1-3 years of software support on Microsoft server technologies
  • Understanding of workflow systems and their application to customer business process improvement
  • Experience in Web Technology and debugging or troubleshooting - HTML, JavaScript, SOAP, WCF or REST
  • Experience in Cloud technologies like Azure Active directory, SQL Azure and SharePoint online (O365)
  • Experience in database technologies like SQL server or SQL Azure
  • Experience in any K2 product would be highly preferable
How to apply:

Please APPLY HERE through our application portal.