Technical Account Manager


Region: Americas
Location: Denver, Colorado, United States

Duties

K2 is growing! We are expanding our Customer Success team, and we are looking for talented Technical Account Managers to join our Customer Success and Account management team.
As a Technical Account Manager, you will act as a trusted technical advisor to our customers, ensuring that they maximize their investment in the K2 technologies. We are looking for candidates with proven records in the SaaS world, and have the ability to drive the adoption of K2 within our customer community. In return, we will ensure that you gain access to all the skills and knowledge to become a K2 product expert and help our customers solve their business problems using K2.
You will be an individual contributor in our team and report to the regional Customer Success leader.
What you’ll be doing as a member of our team:
  • Engage with new K2 customers after they complete their well-defined on-boarding and continue their customer journey, after going live with their K2 Apps.
  • Interface with K2 customers on a daily basis, ensuring that they are educated on the full K2 feature set, enabled to use K2 widely and evangelize new groups within their organizations to expand the use of K2. 
  • Continually track customer health and ensure that they are increasing the return on their K2 investment across their organizations.
  • Act as the liaison and customer advocate inside K2 to provide our product team with data to determine product priorities, customer adoption patterns and make sure that the customer user experience delights the people who use K2 every day.
  • Participate in customer reviews and uncover opportunities to engage with the K2 as part of the customer account team.
  • Clearly advocate the success stories of your customers as they realize more value from K2
  • Ensure that the Customer Account Team exceed its customer retention, growth and revenue targets.
  • Other related duties as assigned.

Requirements

What you’ll bring to the table:
  • The ideal candidate will have experience with K2
  • A relentless passion for business, technology and customers.
  • A BA/BS degree is preferred.
  • 3 - 5 years of experience as a Technical Account Manager or a Technical Customer Success Manager within the SAAS space or related experience is a requirement.
  • Understanding of HTML, JavaScript, CSS, XML, REST and SOAP API is a plus.
  • Experience in the deployment and adoption of SAAS technologies within large organizations with be a tremendous advantage.
  • Understanding of Business Process Management and/or Workflow platforms is desirable.
  • A strong working knowledge of the MS Office tools, popular CRM and Business Intelligence tools.
  • Excellent verbal and written communication skills and a confident demeanor.
  • Demonstrated experience with calling on and meeting with high-level individuals.
  • Comfortable communicating and negotiating with organizational decision makers.
  • Demonstrated record of accomplishment of achieving measurable goals in a fast-paced environment.
  • Open to receiving and acting on feedback in an effort to improve results.
  • Regular and predictable attendance at the K2 Denver office.
  • Ability to pass a pre-employment background check.
How to apply:

For more information about this position or to apply, send your resume to careers@k2.com with "Technical Account Manager" in the subject line.