Product Specialist Associate


Region: Asia Pacific
Location: Singapore
What you’ll be doing as a member of our team:
  • Provide first-tier technical support on K2 products 
  • Escalate tickets to the higher tiers or engineering team if necessary 
  • Ensure comprehensive and clear communication via live telephone support, remote access and ticketing system
  • Participating and assisting the K2 community through online forum
  • Sharing of technical knowledge and expertise through authoring knowledge base articles and technical presentations
  • Sharing of ideas and innovation across all facets of the business

Requirements

What you’ll bring to the table:
  • A bachelor's degree in Computer Science or other technical degree and 1-3 years’ software support experience on Microsoft server technologies 
  • .NET (or Java) programming background 
  • Experience in Web Technology and debugging or troubleshooting - HTML, JavaScript, SOAP, WCF or REST
  • A passion for technology with strong sense of delivering good customer service in mind
  • Proactive attitude and open mindset towards learning and self-growth.
  • Strong logical thinking, problem solving skills with attention to details
  • Excellent written and oral communication skills
  • Able to work cohesively and effectively in a team environment 
Additional qualifications:
  • Understanding of low-code application platforms 
  • Experience in Cloud technologies - Azure Active directory, SQL Azure and SharePoint online (O365)
  • Experience in database technologies - SQL server or SQL Azure
  • Prior experience in any K2 product would be an advantage
  • Fresh graduates are welcome to apply
How to apply:

For more information on this position or to apply, send your resume to career@k2.com with "Product Specialist Associate - Singapore" in the subject line.