Careers

Customer Success Manager

Region: Americas

Location: Denver, Colorado, United States

Duties

K2 is growing! We are expanding our Customer Success Organization, and we are looking for talented Customer Success Managers to join our existing team. As a Customer Success Manager, you will report to the regional Customer Success leader and your role will be to engage existing K2 customers on a daily basis to track their K2 journey. We are looking for candidates with proven records in the SaaS world of account management, who can drive the adoption of K2 based on specific customer success plans and ensure that the customers you manage grow their use of K2 across their organizations.

What you’ll be doing as a member of our team:

  • Engage with new K2 customers at the start of their well-defined customer journey, on-boarding them and managing them to go live with their K2 apps
  • Continually track customer health and ensure that they are growing the value they gain from using K2 across their organizations
  • Regularly perform customer reviews that ensure a high NPS, bring the K2 customer advocacy team into accounts that need help
  • Clearly advocate the success stories of your customers as they realize more value from K2
  • Provide the K2 product team with data to determine product priorities, customer adoption patterns and make sure that the customer user experience delights the people who use K2 every day
  • Promote new and exciting customer enablement tools, services and events to your customers
  • Exceed your customer retention, growth and revenue targets
  • Become an expert on K2 products and services
  • Other related duties as assigned

Requirements

What you’ll bring to the table:

  • A BA/BS degree is preferred
  • 3 - 5 years of SaaS experience as a Customer Success Manager or related experience is required
  • A strong working knowledge of the MS Office tools, popular CRM and Business Intelligence tools
  • Excellent verbal and written communication skills and a confident demeanor 
  • Demonstrated experience with calling on and meeting with high-level individuals
  • Comfortable communicating and negotiating with organizational decision makers
  • Regular and predictable attendance at the K2 Denver office
  • Demonstrated record of accomplishment of achieving measurable goals in a fast-paced environment
  • Open to receiving and acting on feedback in an effort to improve results
  • Ability to pass a pre-employment background check

How to apply:

For more information about this position or to apply, send your resume to careers@k2.com with "Customer Success Manager” in the subject line.