Robotic process automation (RPA) has the potential to help shape your organization and dramatically improve efficiency. When rote tasks are automated, your team has the chance to focus on projects that truly make an impact on the company.
The problem is that too many businesses get stuck automating just a few tasks that save only a small percentage of employees’ time. In fact, many RPA vendors won’t tell you how difficult it is to truly scale your business with this technology alone.
So how can you take advantage of the strengths of robotic process automation while focusing on scalability?
#1. Have a clear goal in mind
Your digital transformation goes beyond a few simple tasks. When it comes to process automation, your company’s #1 goal should be scalability.
Scaling with RPA across your organization means first getting everyone on the same page. Executive leadership must be able to see a vision in terms of process automation’s impact on company-wide goals. This results in less resistance as your company starts to adopt technologies that digitally transform processes.
Think long-term and look at the big picture. In the process, you may discover robotic process automation is only one part of the total picture.
#2. Know the limitations of robotic process automation
RPA is not a one-size-fits-all solution. While robotic process automation can automate some of the more tedious tasks in a business, like data migration and entry, the truth is that most processes in an organization are more complicated than this.
Spend time mapping out business processes before committing to RPA as your digital transformation solution. Robotic process automation is great for tasks that require the same steps over and over again. But it’s only a tool in your digital transformation toolbox. Where a process often requires human intervention, you’ll need to look at holistic solutions.
#3. Implement a wider range of solutions with DPA
Digital process automation (DPA) incorporates powerful workflow automation tools that help you scale more effectively across your organization. With these tools, you can automate workflows, whether simple or complex, and apply business logic to ensure each step works the way you need it to.
RPA is still an important tool that can integrate with a more holistic DPA solution. For example, you might use robotic processes that pull data from forms into documents, while using DPA to route that document to the right person for approval, facilitate signatures, and archive the document into a content services platform.
#4. Integrate artificial intelligence
Intelligent automation combines the robotic capabilities of RPA and the large-scale workflow and automation possibilities of DPA with artificial intelligence and machine learning.
It’s the ultimate way to scale with vast potential for companies of any size. While typical automation can help quickly compile data to determine credit worthiness, for example, artificial intelligence takes this one step further with the potential to detect otherwise hidden risk. In other words, intelligent automation doesn’t just help you find the answer—it can actually make the decision for you.
Whether or not intelligent automation is the right step in your digital transformation right now, it’s worth noting that, done correctly, this combination of tools is one of the most effective ways to optimize your business processes.
#5. See the potential in citizen developers
Scaling business processes means being able to manage and delegate business app creation. With the right platform, your IT team won’t be overwhelmed with business app requests, as citizen developers in various departments can have the power to handle them.
For example, with K2’s digital process automation platform, a simple visual designer makes it easy for the average business user to quickly build apps that solve their urgent business needs.
We recommend creating a Center of Excellence (CoE) to help your teams stay aligned with the company’s overall automation goals. A CoE program can help you determine which app creation requests are most valuable. You can delegate certain requests to IT while allowing citizen developers to handle others.
#6. Analyze and reassess processes
With the right platform for both RPA and DPA, you should be able to analyze automated processes and find bottlenecks. K2's analytics and reporting capabilities allow you to readjust processes to make them more efficient.
That’s why it’s vital to find the right digital process automation platform to guide your digital transformation. You simply cannot scale effectively without revisiting and reworking processes as needed.