At K2, we understand that customer service is the lifeblood of every business. This has always been true, but in this turbulent environment, the stakes are higher than ever. Customer expectations are constantly expanding; they want frictionless, seamless and integrated processes across all digital touchpoints, and they expect the same seamless experience to continue into real-world interactions.
This expectation has only deepened during COVID-19, as many consumers are conducting most, if not all, of their business online. And even as businesses reopen in some areas, consumers will continue to demand an integrated experience that allows them to move between digital and in-person interactions effortlessly.
For most companies, operational processes are still fragmented, manual and siloed across their organizations. Disconnected workflows and lack of visibility hinder businesses from meeting critical compliance requirements and making real-time business decisions, which can lead to operational inefficiencies.
The bottom line is businesses want to deliver a streamlined and integrated experience for their customers and employees, but it’s not easy to simplify complex automation.
Bringing all points together
Our vision is to help businesses improve the touchpoints that link the customer experience-facing processes back to employees and operational systems. Our new platform, K2 Nexus, will do that and more. K2 Nexus combines our industry-leading process automation with an open, modern cloud integration service to remove the cost and complexity of building point-to-point integrations.
But it’s far more than a rebranding; we’ve made a number of significant expansions to deliver on our vision.
K2 Nexus enables users to automate manual processes, build more efficient processes, and remove bottlenecks by getting the right information into the right hands. It provides the tools to solve your most critical automation needs, including:
- Orchestrating work between humans, bots and systems utilizing K2’s power workflow engine
- Removing silos of data by connecting and streamlining information using our patented cloud integration service
- Empowering knowledge workers with tools that can enable them to make decisions faster and adapt to change quickly
The five pillars
We’ve built K2 Nexus on five pillars, which encompass its benefits and essential features.
- Power — Orchestrate excellence
Individual task automation is a critical component of successful digital transformation, but without an efficient way to manage end-to-end processes, you can’t achieve true productivity. K2 Nexus enables broad end-to-end orchestration of processes across your business, including coordinating activities across systems, data, people, bots and more — all of which improve efficiency. Using our patented technology, we virtualize your enterprise data and help you avoid the spiderweb of point-to-point integration that adds complexity to your processes.
- Deliver results faster — Delivering more value with less code
By combining traditional development principles with the ease of low-code tools, K2 Nexus enables you to rapidly configure and deliver truly game-changing solutions so you can adapt your processes as quickly as your industry or market demands.
- Boost productivity — Improved customer and employee experiences
A great user experience isn’t just about pretty user interfaces; it’s about making it easier to get work done and make decisions quickly. K2 Nexus improves your customer and employee experience by supporting the way they work; streamlining both structured and semi-structured task activity. This provides your customers with greater visibility to their processes, and real-time updates — any time, from anywhere — resulting in superior customer service.
- Innovate continuously — Delivering continuous innovation
As your business evolves, so should the technology you use to run it. K2 Nexus enables continuous innovation by learning from your work activity, tapping into emerging technologies like AI, machine learning or Robotic Process Automation (RPA). This allows you to be more agile so you can continually improve the processes that run your business.
- Proven enterprise-scale — Enterprise-ready, for everyone
Finally, K2 Nexus is built on an enterprise-hardened platform used by thousands of customers across the globe. K2 Nexus combines a scalable cloud infrastructure, powerful governance and auditing capabilities, and the use of industry-standard security and compliance protocols to run your most business-critical applications without fail.
The three waves
To deliver on our vision, we’re releasing K2 Nexus in three waves.
In the fall, the K2 Nexus Application Framework will be launched and will allow organizations to rapidly configure new case management-based apps without coding and to visually assemble end-to-end solutions from configurable components and templates. This is supported by robust Application Lifecycle Management (ALM) services, which enable agile DevOps practices and speed time to value.
In Q1 2021, K2 Nexus Solutions, a suite of prebuilt industry apps and services built on the new Nexus architecture, will be launched. These apps will be powered by new K2 Nexus AI services with embedded pre-trained models and cognitive services to deliver smarter and more intelligent outcomes. K2 Nexus Apps will provide out-of-the-box rapid deployments that can be configured with the K2 Nexus platform and tools and easily extended with components from K2 and from the ecosystem available via the K2 Nexus Marketplace.
At K2, we’ve been on a journey to create transformative automation that connects your people, systems and processes. K2 Nexus is the next step on that journey and will deliver the results that matter most to your business – profitability, productivity and exceptional customer service. Learn more about K2 Nexus here.