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The Rise of the Citizen Developer
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In this ever-advancing society, keeping up with technology isn’t just an option – it’s a necessity.
Yet, outdated processes and systems continue to hold companies back. Failing to anticipate solutions and improve with the technological times means those who dillydally are out of the game before it even begins. This impacts employees, customers, revenue, productivity and the entire future of the business.
According to an Ipanema Technologies survey, 42 percent of manufacturing firms reported that outdated systems contribute to a decline in employee productivity. Those who are hesitant to embrace change in the form of new technology can negatively influence office culture and efficiency.
Although it can be painful, updating processes and systems for the future leads to an improved workflow and increased productivity. And, sometimes actions (and consequently, results) speak louder than words. In the article Spurring On Your Employees to Embrace Change, by Daniel Burrus, it’s stated that: “How you view the future shapes how you act today. And how you act today shapes your future.”
The idea of “hard trends” versus “soft trends,” or facts versus possibilities, can help employees wrap their heads around future industry occurrences and react accordingly. Because uncertainty can lead to frustration in the workplace, it’s critical to outline all of the benefits from the beginning and the impact it will make on the company and customers. The above article also reminds us that: “To get employees at all levels to embrace change, you have to give them the confidence that certainty brings by having them get involved in identifying the hard trends that will happen.” Although there may be a learning curve when introducing new technology, the heightened efficiency is worth it.
According to an a recent article in Time, “Economists believe one of the main factors that drive worker productivity is technology. As a firm invests in new technologies like new computers, software or high-speed internet, it enables its workers to get jobs done more efficiently.”
Island Savings, a financial services organization, provides a good example of the increased productivity potential when improvements are made. They streamlined their outdated mortgage origination process with a business application, and now it only takes them 45 minutes to complete a project that used to take three days.
The impressive amount of time saved in just one area allows Island Savings employees to innovate and improve elsewhere, as well. Results may vary from company to company and process to process, but any move forward is better than standing in sinking sand.