This year’s FastFWD Worldwide Virtual Event featured insights from customers all over the world who use K2’s intelligent process automation platform to drive efficiency, cut costs, and increase visibility across their organizations.
To showcase some of the great work being done with K2 in the APAC region, we featured a customer panel with Dr. Jirapon Sunkpho, CIO at Thammasat University; Kate Evagora, Business Systems Analyst at STIHL Australia; and Goh Wee Sen, Senior Associate Director at Singapore Management University.
Hear about their successes and lessons learned in this free on-demand session.
STIHL: Improving the speed of delivery by 25%
STIHL Australia’s journey with K2 started more than 4 years ago with the goal of becoming a truly digital workplace. Prior to this, there was far too much paper throughout the business. Not only was it time-consuming to print paperwork, walk it over to the proper person for approvals, and email documents back and forth; it also lacked visibility.
Today, working closely with K2 partner Nexteq, STIHL Australia has launched 15 solutions to date with 5 more in the pipeline. The company has increased the speed of delivery by 25%. But more importantly, says Kate Evagora, Business Systems Analyst at STIHL, they’ve gained transparency into core business processes.
“We've achieved much greater transparency into the status of all of the processes, forms, and approvals. Having that visibility has been a huge time saver for those vested users in the business who are wondering what's happening with a form that was submitted. We've had a look and we estimate that there are around 13.4 weeks of administrative time saved in just one process that we've launched per annum because of that transparency.”
Thammasat University: Uniting several schools with a central platform
With 25 schools that operate as part of Thammasat University, the educational institution implemented K2 in order to drive digital transformation and put an end to siloed process management. Distinct schools and departments may have their own processes in place, but K2 is providing a central platform to build innovative solutions while allowing for necessary integrations, authorizations, authentication, and a central database for improved oversight.
Today, the different schools are able to develop their own solutions, and IT can offer increased support with a centralized platform and database. In addition, they are developing solutions that improve student and faculty life across the university, such as an application for the Department of Infrastructure that verifies license plate numbers to automatically open a parking garage gate, and a new document management system that’s gaining traction university-wide.
Dr. Jirapon Sunkpho, CIO at Thammasat University, says that the central IT team is seeing many benefits, particularly in their relationship to the individual schools.
“I think we’ve gained more trust from different units with the K2 initiative. Before that, we did not always have a really good reputation in terms of providing service to different business units. So now that we’ve started having K2 and letting each school develop or innovate their own solution, they know the central department IT department has done something that really benefits them and they can build something on top of that, and that’s increasing adoption too.”
Singapore Management University: Encouraging lifelong learning
Singapore Management University (SMU) started with K2 in October of 2018. Its primary K2 solution simplifies an essential process for SMU: a course administration and billing system used in short courses for professionals. In recent years, Singapore has had a national drive to provide continuing educational opportunities for working adults, while requiring universities to follow complex governmental processes to receive subsidies for these courses.
SMU has 500 short courses published on its website. Prior to using K2, it used an events registration system that treated each registration as an event with no quick way to complete the subsidies. Everything was handled manually through spreadsheets emailed as attachments. For every candidate that applied for a course, there was also a manual candidate review phase that required emailing back and forth, with little transparency. Now, they’ve handled 15,000 registrations with K2 and saved countless hours.
Goh Wee Sen, Senior Associate Director at SMU, says the company has seen three main benefits in their journey automating this process with K2.
“The first one is traceability. Everything is transparent around how long each step takes and where the process stops so we can also configure reminders to move the process along. So traceability is number one. The second is we have this huge flexibility to customize. Now, we can incorporate the business rules into the logic and then match that to the operations. The computations are automated, so that beats any off-the-shelf product. The last one is extensibility. K2 it's not just a tool by itself, it's used in a very rich ecosystem of all the connectors and add-ons.”
Learn more about what these three K2 customers have learned along their journeys and where they’re headed next. Watch the on-demand session now.