In our technology-laden world, business transformation most commonly occurs by way of digital systems and processes. According to the report “Software Must Enrich Your Brand,” people rely on these technologies to deliver desired business outcomes such as connections to brands, innovations in customer service, better products and improved business models.
Business process management (BPM) suites can help organizations achieve the above goals. They’re able to align with business needs, optimize efficiency and increase productivity. But really, this isn’t revolutionary news for most. BPM suites have been around for a while – long enough to realize that while they can add value for businesses, they also have their faults. Slow implementation cycles, along with a high level of expertise needed to run them, can turn businesses off of traditional BPM suites.
That doesn’t mean BPM is out – it just means that new BPM suites have to adapt to the competitive market and technological pace of today. Modern BPM suites have to offer more value to businesses than ever, including:
• Internal and external business operational capabilities
• The ability to streamline unstructured content such as email and social streams
• The ability to integrate with LOB systems and cloud file-storing services
Clearly, slow BPM implementation cycles are no longer acceptable. Easier, faster access to the Internet and information means that customers can quickly find other products and services that meet their needs. Thus, there is heightened pressure on companies to lower costs, and provide better services and products.
Agility is a top priority in this ever-changing technological landscape. Businesses want the value of BPM suites, plus integrated solutions, like those listed above, that are faster to market. Process excellence is a necessity in order to stay in the game, and the majority of businesses can’t afford the time and man power it takes to run old, outdated systems.
Business process application platforms are answering the need for something more. In fact, a recent Forrester report said that low-code platforms will “disrupt and shape the BPM market.”
How can businesses identify these modern BPM suites and application platforms and discover the best solution to meet their needs? Read the whitepaper “Business Transformation Doesn’t Need to be a Long, Drawn-out Process” to get the rest of the story.