Admitting it is the first step: You are facing business process problems
Friday, September 11, 2015
Almost 50 percent of companies surveyed in a recent PEX report list process excellence as a top business priority.
Automating business processes can save valuable time, money and resources – plus boost company morale and customer satisfaction. But it can be hard to recognize, and even harder to admit, process problems, so many companies hold off on streamlining and updating manual procedures for far too long. Delaying this improvement only makes it more difficult to stay on top of your industry and competition. Below are a few warning signs that you may be dealing with unnecessary and stifling inefficiencies.
Human error is becoming the norm. We’re only human, right? Unfortunately, that excuse will probably only work once or twice before your client gets completely fed up with sloppy management or incorrect charges and decides to take her business elsewhere. Business process automation helps minimize errors and increase consistency.
Emails are sometimes overlooked or lost. It can be a big problem when email goes missing in someone else’s inbox – or worse, the elusive email graveyard – without any way to track it or assign accountability. Businesses can’t afford to delay projects or lose time just because one employee isn’t on top of their mail or a request isn’t seen, for example.
Task accountability is lacking. Who was supposed to review that document last week? Is John or Dave in charge of the final approval? Automation defines process, can greatly increase project visibility and help minimize bottlenecks to get information to the right people, at the right time.
Employees and customers, alike, are always on their toes. Basic business processes and experiences should be consistent across the brand or company. Automating your workflow – by creating contract outlines and templates, for instance – can ensure everyone is on the same page when it comes to tasks, timing, milestones and more.
The ticking of the clock signifies money lost. Time is money. (If there was a less cliché way to say it, we would). When employees are stuck slowly plodding through manual processes, morale decreases and so does productivity. But what if there was a way to automate those processes and give employees back time to innovate and actually work? Oh, wait.
Many processes would greatly benefit from automation. Not only will it increase efficiency, but it will also bring your business into the future. And trust us, saving time, money and resources isn’t something you want to put off for next quarter.