A Simple Way to Resolve Content Management Challenges with Process Automation


A Simple Way to Resolve Content Management Challenges with Process Automation

Given that most modern business processes rely on content, it makes sense to use process management and content management technologies that complement each other.   

Content is an integral part of almost every business process. From the invoices that come in as printed documents, email attachments and scanned files, to the presentations and reports that teams create collaboratively – content is a multi-faceted resource that must be managed efficiently and securely. 

People should ideally be able to access the information they need swiftly, effortlessly and with confidence that they’re working with the most accurate, up-to-date versions. However, this is a complex issue to manage in the era of digital transformation, when the volume and variety of information are growing so fast. 

In this context, a great many companies may need to update their approaches to enterprise content management (ECM). 

How is the ECM landscape changing?

By tradition, organizations have used central, on-premises ECM platforms to manage every aspect of content processing. Recently, however, companies have turned to more flexible, cloud-based content services solutions, which allow people to collaborate on content and share data on any device, in the office or out in the field. 

Unfortunately, this has created a fresh set of business challenges. Many businesses are using multiple content services solutions at once. Not all of these tools are easily integrated with one another, which can lead to content being fragmented, with little transparency into how all of the enterprise’s information is being managed. 

Poor visibility can be risky business at a time when the regulatory demands placed on many companies are growing more complex, especially in the area of data protection. Companies need a content management system that can be centrally governed; and also one that supports compliance efforts – by making it easy for compliance officers to provide evidence of how data has been processed and protected.   

Additionally, when processes rely on content from a variety of different sources, which are not all connected, this can hinder productivity. 

Can these issues be resolved?

Introducing a low-code application development platform and workflow engine gives companies the tools to build process applications that integrate across multiple content services and other line-of-business systems. This can be achieved rapidly and with minimal need for coding. 

Applications developed on low-code platforms like K2 can pull in content from a range of leading solutions, such as SharePoint, Google Drive, Box and Dropbox. This means that teams can still use the systems they are familiar with while enhancing the overall approach to content management. 

The ability to process data between these sources helps to break down content barriers and improve data accessibility and transparency across the enterprise. 

Benefits of combining low-code applications and content services 

Here are seven of the many reasons why it makes good business sense to combine content management solutions with a low-code application development platform like K2.

    1. Access information and documents from any device, on a single user interface.
    2. Streamline document management, from creating and reviewing to versioning and sharing. 
    3. Reduce manual data processing by easily building custom digital forms that can surface information from Salesforce, SharePoint and many other systems.
    4. Log every content-related action taken by application users to create a solid audit trail.    
    5. Increase visibility into how users across the company are interacting with content.
    6. Easily embed new, intelligent technologies into process applications, as these become financially viable, to unlock more value from data. 
    7. Catalog and manage metadata produced by multiple content services applications and other systems to enhance content discoverability.
Interested to learn more?

By integrating their content services solutions with a low-code application development platform like K2, companies can modernize their content management environment without the need to disrupt their current IT setup.

Supervisors also have greater visibility and tighter control over content – and how this is being accessed and edited by users. This helps to strengthen risk management and makes it easier to identify minor content bottlenecks before these become serious business hurdles. 

To find out how your organization can use K2 to manage content-driven processes such as expense claims management, inspections management, legal matter management and metadata management more efficiently and intelligently – download our ebook now.