BUILD AND RUN BUSINESS APPLICATIONS

Support Offerings

  • GOLD SUPPORT

    The foundation for all K2 support offerings is the Gold Support package. This includes software assurance and software support for a 12-month period, giving customers access to all hotfixes, updates and major releases of the K2 software products they have purchased. In addition, they will have access to our K2 Customer Portal, knowledge base and K2 Underground — websites that provide product downloads, documentation, help topics, community forums and a place to open break-fix support tickets. Telephone support is available to Gold customers during regular business hours for the region in which the software was purchased.

  • PREMIER SUPPORT ADD-ONS

    K2 offers Premier Support options for customers who want more access and a greater level of flexibility than what is offered in the Gold-level package. Each Premier Support option, which can be added separately or bundled for a discount, is an add-on to Gold Support and cannot be purchased in lieu of Gold Support.

    For a full breakdown of support services, options and add-ons — including Gold and Premier options — please download the pdf below.

  • K2 ANSWERS

    K2 Answers gives customers K2 consulting expertise on an ad hoc, as-needed basis. Customers with an active Gold Support agreement can pre-purchase credits for advice, to address questions or to work though project challenges. Time may be scheduled in one-hour increments, up to four hours per session. K2 Answers is provided by phone, web conference or email.

  • CONSULTING

    K2 consulting services are for long-term, project-based or on-site guidance. We can engage at any milestone within the project development cycle — scope, validation, testing or optimization.

    K2 consultants provide design, installation and development advice, drawn from a wealth of experiences and best practices across industries.

    Our expertise, combined with our partners infrastructure and know-how, provides our customers with software applications that work consistently and reliably. Whether developing a proof of concept, pilot or production application, strategic engagement with our consultants can shorten the time required to move the K2 solution through prototype, testing and deployment phases.

    Contact your local K2 representative to learn more.

  • ACCESS SUPPORT

    K2 offers real-time technical support and maintenance to help our customers maintain and optimize their K2 solutions. Use the links below to access self-help and community resources; submit a ticket for support; or call us to reach technical support, K2 Answers and Consulting Services.

  • SERVICES POLICIES

    Terms and conditions for K2 support and maintenance.
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